Monday, September 15, 2014

Posted: September 14, 2014 Comcast Tells Customers to Stop Using Tor Browser


Embattled Comcast has another complaint about customer service to add to its growing list. The cable and Internet provider has been telling customers that their service will be terminated if they don’t stop using the Tor web browser. According to a report by Deep.Dot.Web, multiple accounts of Comcast customer service crossing into monitoring customer activity online have been reported to them.
Comcast agents have reportedly contacted customers who use Tor, a web browser that is designed to protect the user’s privacy while online, and said their service can get terminated if they don’t stop using Tor. According to Deep.Dot.Web, one of those calls included a Comcast customer service agent named Jeremy, who allegedly described Tor as an “illegal service.” The use of Tor was then described as against Comcast usage policy.
According to the Comcast customer’s account, the customer service agent repeatedly asked the customer what sites he was accessing on the Tor browser. During a follow-up call the next day, another Comcast customer service agent said again that Comcast doesn’t want customers to use Tor.
An account by the customer of their conversation with the Comcast representative as told to Deep.Dot.Web, alleges that Comcast has a very specific bias against Tor:
“Users who try to use anonymity, or cover themselves up on the Internet, are usually doing things that aren’t so-to-speak legal. We have the right to terminate, fine, or suspend your account at anytime due to you violating the rules.”
A Comcast statement said they would never monitor a customer’s Internet usage without a proper warrant from a court. They used an opaque process recently, though, when they cooperated with the FBI to provide information on alleged Silk Road operator Ross Ulbricht’s Internet use. He was arrested in San Francisco last October.

Read more at http://www.inquisitr.com/1474279/comcast-tells-customers-to-stop-using-tor-browser/#FduoH7RM2xp8I413.99